The easiest close incentive you will ever offer
Most F&I products require a pitch, an explanation, and a price conversation. A basic roadside benefit is designed to require one sentence: “Your unit comes with complimentary roadside assistance — if you ever need help on the road, we have you covered.” It is built to cost you nothing, remove a buyer objection, and give your client a reason to answer your call the next time you reach out.
This is designed as a benefit you give, not a product you sell. The plan is for Dealer Suite 360 to manage the dispatch, the towing coordination, and the client communication so your dealership stays the hero. It is on the roadmap, not live today.
“The client does not remember the dealership that sold them the RV. They remember the dealership that showed up when they needed help.”
What basic roadside is planned to cover
Basic roadside is designed as a complimentary benefit — not a product for resale. The plan is to cover your client within a local radius of your dealership, activated at the time of sale through the dealer portal. It is on the roadmap, not live today.
Towing coordination
The platform is designed to dispatch a tow to the client’s location within the coverage radius.
Client communication
Built to manage the client interaction — ETA updates, driver details, and status tracking.
Local coverage radius
A coverage zone centered on your dealership location, sized to cover most local client travel.
Dealer portal activation
The plan is for your team to activate coverage for each client at the time of sale — one step in the portal.
When a unit breaks down far from home, the dealership that answers becomes the one the client trusts — which is why a complimentary roadside benefit offered at the point of sale is one of the clearest ways to earn repeat business and the next unit purchase. The cost of offering it is meant to be near-zero. The cost of not offering it is the client who buys their next unit somewhere else. It is exactly the kind of relationship-builder this planned capability is being designed to deliver.
Two tiers of roadside protection
Basic is designed as a free benefit you offer. Titanium is planned as a premium product you sell. Different purpose, different revenue model — both intended to be managed inside Dealer Suite 360.
Basic Roadside
Designed as a complimentary benefit included in the dealer plan. Not for resale — intended to be offered to clients as a deal-closing incentive at no cost.
- Local coverage radius
- Towing coordination
- DS360 managed dispatch
- Client communication
- Cannot be resold
- No extended coverage
- No trip interruption
Titanium Roadside & Travel
Planned as a revenue-generating product your dealership sells to clients: extended coverage, trip-interruption benefits, and emergency expenses — issued by DS360, sold by you.
- Extended coverage radius
- Towing + roadside repair
- Trip interruption coverage
- Emergency lodging & meals
- Vehicle return after breakdown
- Resellable — dealer earns revenue
- Co-branded with your dealership name
Roadside Assistance is a planned capability, not live today. When the basic benefit ships, it is intended to be provided free to the dealer and offered exclusively as a complimentary client incentive — not to be sold, charged, or billed to a client. Final terms will govern at launch. View terms and conditions →
Basic roadside is designed to be funded by DS360 and offered to clients at no cost to your dealership.
A zone centered on your dealership, sized to cover most local client travel. TODO(owner): confirm exact radius.
Dispatch, towing coordination, and client communication — all designed to be handled inside the platform.
Connected services
Roadside Assistance is designed to plug into the live platform. These are the in-scope capabilities it connects to.
On-Site Repairs
When a tow brings the unit home, the planned mobile-service capability is designed to handle the fix at the client’s location.
F&I Products
The resellable Titanium roadside & travel tier is planned as an F&I product your dealership sells.
Claims Recovery
The live service that leads today — if a roadside issue is warranty-related, it flows into the claims workflow.
All Services
See the full Dealer Suite 360 service suite — live today and on the roadmap.
Roadside Assistance
questions
What to know about the planned basic tier and how it is designed to differ from Titanium.
Get a free claims audit →Is roadside assistance available today?
Not yet. Roadside Assistance is a planned Dealer Suite 360 capability on the roadmap for 2026 — the dealer-branded basic benefit, the dispatch and communication workflow, and the resellable Titanium tier. It is not live today; warranty claims recovery is what leads now. When the module ships, it is designed to appear in your dealer portal.
Will I be able to resell the basic tier to clients?
No. Basic roadside is designed as a complimentary benefit only — it is not intended to be charged to the client. If you want to sell roadside protection as an F&I product, the planned Titanium Roadside & Travel tier is the resellable option.
How is activation planned to work?
The plan is for activation to happen in the DS360 dealer portal at the time of sale: your team links the roadside benefit to the client’s VIN in one step during delivery, and the client receives confirmation automatically. This is roadmap functionality, not live today.
What about clients outside the local radius?
Basic roadside is designed to cover a local radius around your dealership. Clients travelling beyond that zone would need the planned Titanium Roadside & Travel tier for extended coverage — which also makes a natural upsell at the point of sale: offer basic free, then present Titanium for full-trip coverage.
What is the difference between basic and Titanium?
Basic is designed as a free benefit — local radius, towing coordination, complimentary. Titanium is planned as a premium product — extended coverage, trip interruption, emergency lodging and meals, vehicle return, and co-branded with your dealership. Basic is a gift you give; Titanium is a revenue-generating F&I product your dealership sells. Both are on the roadmap, not live today.
Peace of mind for every client is on the roadmap. Recovered claims dollars are here today.
Roadside Assistance is coming as the platform expands — but Dealer Suite 360 already recovers warranty dollars for RV dealers today. Get a free claims audit and see what the platform puts back on your bottom line.
