What the documentation covers
Structured guides for every user on the platform, from first login to going live.
Platform overview
Start here if you are new. Covers the platform architecture and three-portal system, the four user roles (Dealer Owner, Dealer Staff, Operator Admin, Operator Staff), module availability and launch timeline, and the multi-tenant data-isolation and security model that keeps each dealership’s data separate.
Dealer portal guide
A complete walkthrough of the Dealer Portal: the dashboard and key metrics, creating and tracking claims, adding and editing units by VIN, billing under the percentage-of-recovery model, and inviting and managing customers on your branded customer portal.
Customer portal guide
For the RV owners you invite: activating customer portal access, understanding claim status and the claim timeline, viewing warranty and coverage information, and submitting and tracking support tickets.
DMS & workflow integration
How we connect to how you already work. Onboarding is operator-assisted and runs alongside your existing DMS — we replace nothing. Covers what we connect to, what your team needs to have in place, and how claims flow between your process and ours.
Developer & API access
There is no public API yet. Programmatic access is granted to approved technology partners and enterprise clients on request; approved partners receive credentials and full developer documentation. Ask us if an integration is on your roadmap.
Release notes
What changed and when. New features, improvements, and fixes are published in your portal’s release notes with each update, so your team can see exactly what shipped.
Building an integration?
The Dealer Suite 360 API is not open to the public. Programmatic access is available to approved technology partners and enterprise clients — approved partners receive credentials and full developer documentation.
If an integration is on your roadmap, tell us what you are trying to connect and we will walk you through what is possible today.
- Request access or ask a question: [email protected]
- Talk to our team by phone: (888) 443-2204
- Prefer to write it down? Use the form at /contact
Already a dealer on the platform? Your live documentation and in-context help are inside your portal at app.dealersuite360.com.
