Browse & search
A dedicated in-page search box is on the way. Until it ships, the fastest way to find an answer is to scan the topic categories below — each one groups the questions dealers ask most about that part of the platform.
For longer, published guides — how claims are recovered, why claims get denied, how long they take, PDI inspections — see the Resources hub in the main navigation. If you still cannot find what you need, our team is one message away.
Browse by topic
The help library grows as we publish. Each category below covers the questions dealers ask most — these are the topics, not a fixed article count.
Getting started
Topics like: creating your dealer account, how operator-assisted onboarding works, adding your first unit by VIN, and setting up staff accounts and permissions.
Claims processing
Topics like: how to create a new claim, DAF vs PDI vs Warranty vs Extended vs Insurance, photo requirements by claim type, adding FRC lines to a claim, and reading claim status updates.
Photo documentation & FRC codes
Topics like: close-up and context shots per FRC line, photo-quality standards that pass manufacturer review, choosing the right FRC code, and the documentation habits that lift approval rates.
Warranty management
Topics like: extended warranty and service-plan options, attaching a warranty plan to a unit, how a customer makes a warranty claim, and understanding coverage terms.
Account & billing
Topics like: how our percentage-of-recovery billing works (no retainer, no subscription tiers), reading your invoice and statements, updating payment details, and requesting a billing adjustment.
Financing & F&I (on the roadmap)
Financing and F&I are module-gated capabilities on our roadmap. As they roll out, this section will cover submitting an application, lender decision statuses, documentation requirements, and tracking a deal through approval.
Can’t find what you need? Our support team is here to help — reach us through the contact page, or by the phone number and email in the footer. We aim to get back to you quickly during business hours.
Knowledge base questions
Can I search the knowledge base?
A dedicated in-page search box is on the way. For now, browse the topic categories above, and use the Resources hub for our longer published guides. If you cannot find an answer, contact our team directly.
How many articles are there?
The library is intentionally growing rather than fixed — we would rather publish genuinely useful guides than advertise a number. The categories above show the topics we cover, and we add to them as dealers ask.
Where do I go for deeper guides?
The Resources hub in the main navigation holds our longer published articles — how claims recovery works, why claims get denied, how long claims take, and PDI inspections.
What if my question is not covered?
Reach our team through the contact page, or the phone and email in the footer. If it is a claims question, a free claims audit is often the fastest way to a real, dealership-specific answer.
