How onboarding works
Onboarding is operator-assisted and measured in days, not months. Three phases take you from first call to your first recovered claim — at the pace of your dealership.
Account setup
Your account is created and your dealership verified by our operator team. Billing is set up on our percentage-of-recovery model — no retainers. We build your dealership profile (name, address, contacts, logo), confirm your manufacturer connections, and define staff access levels.
Platform configuration
Staff accounts are created with the right roles. We configure your branding and domain for an optional white-label customer portal, add your first unit to inventory by VIN, and walk your team through the claims workflow — your customer portal branded and configured under your dealership.
Go live
Your first claim is created and submitted to our operator team, who review it and confirm it meets manufacturer standards. Your customer portal invitation goes out to a real customer, your first billing is confirmed and reviewed together, and we schedule a follow-up check-in after your first claims cycle.
Your go-live checklist
Five milestones to a fully integrated dealership. Your account manager tracks these with you.
Account setup
Your dealership account is verified and billing is set up on our percentage-of-recovery model — no retainer.
Branding configuration
Logo, brand colors, and domain configured for your white-label customer portal.
Staff accounts
Owner and staff accounts created with the correct roles and permissions.
First claim submitted
At least one claim created, documented, and submitted to our operator team.
Customer portal setup
Your customer portal is activated and the first customer invitation is sent.
What you need to get started
A short list of things to have in place before onboarding begins. If you are missing something, our team will help you sort it out — none of it needs to slow you down.
- Valid business registration in Canada or the US
- An active RV dealership with manufacturer dealer agreements
- A designated dealer owner to manage your Dealer Suite 360 account
- A business email domain for your staff accounts
- A signed services agreement — you pay a percentage of what we recover, no retainer
Ready to get started? Book a free claims audit and our team will reach out to begin onboarding — usually within one business day.
Onboarding questions
How long does onboarding take?
It is measured in days, not months. Onboarding is operator-assisted, so the pace depends on how quickly we can verify your dealership, confirm your manufacturer connections, and get your first claim in — but it plugs into how you already work, so there is little to learn.
Do I have to replace my DMS?
No. We run alongside whatever DMS already manages your floor and replace nothing. Onboarding connects our claims recovery workflow to your existing process — we handle the claims layer your DMS was never built for.
What does it cost to onboard?
There is no setup fee and no retainer. Billing is set up on our percentage-of-recovery model — you pay a percentage of the warranty money we actually recover for you, and nothing before that.
Who does the setup work?
Our operator team does. Onboarding is operator-assisted: we verify your account, configure your branding and portals, add your first unit, and review your first claim with you before you go live.
