Where to find answers
Whether you are already on the platform or still deciding, here is the fastest way to get what you need.
Read the documentation
Step-by-step guides for every part of the platform — claims, units by VIN, billing, and your branded customer portal. See the documentation at /documentation.
Sign in to your portal
Already on the platform? Sign in at app.dealersuite360.com. Your live claim status, per-line approvals, and in-context help live right inside your dealer portal.
Contact our team
Reach a real person by email at [email protected] or call (888) 443-2204, Monday to Friday. We respond within one business day.
Not a dealer yet?
A free claims audit shows exactly how much recoverable warranty money your dealership is leaving on the table — no obligation, nothing to install.
Top questions
How do I add a new unit to my dealer account?
Open My Units in your dealer portal and click Add Unit. Enter the VIN, unit type, year, make, and model — the platform pre-fills available details from the VIN. From the unit detail page you can then add inspection photos and create the first claim.
What happens after I submit a claim to the operator?
Our operator team reviews your claim, usually within one business day. They verify photo quality, FRC code selections, and documentation. If anything needs correction, they flag it in your portal with specific instructions. Once it is ready, we file it on the manufacturer portal and fight every line — and you see status updates as each line is processed.
How does billing work?
You pay a percentage of the warranty money we actually recover for you — nothing else. No retainers, no monthly minimums, no setup fees. If we do not recover, you do not pay, so there is nothing to top up and no subscription to manage.
Can I invite my customers to view their claim status?
Yes. From any claim detail page, or from Customer Portal Management, enter a customer name and email to send a secure invitation. They get their own customer portal account where they can see claim status, documents, and submit support tickets.
How do I add a staff member to my dealer account?
As a Dealer Owner, open Staff in your portal and click Add Staff Member. Enter their name and email and assign the Staff role. They receive an email invitation to set up their account. Staff can work claims and units but cannot access billing.
Still need help? Talk to a human.
We do not run a live-chat pop-up or route you through a bot. When you reach out, a real person on our support team answers — usually within one business day, during business hours (Monday to Friday, Eastern time).
Use whichever channel is easiest:
- Email: [email protected]
- Phone: (888) 443-2204, Monday to Friday
- Contact form: send us the details at /contact and we will get back to you
Prefer we come to you? Book a free claims audit and our team will reach out — usually within one business day.
