- Per-line
- Parts tied to each claim line
- Auto
- Ordering on claim approval
- Real-time
- Order status in your portal
- One
- Invoice — parts + labor combined
Approved claims that sit waiting are revenue you cannot bill
A warranty claim can be approved quickly. But if the right part takes weeks to source, the repair sits open, the bay stays occupied, the invoice stays unbilled, and the client stays frustrated. Every day a repair waits for a part is a day your dealership is not getting paid for work already authorized.
DS360 closes this gap. The moment a claim is approved, parts ordering begins — tied to the exact claim line, tracked in your portal. No phone tag with distributors, no spreadsheets, no guessing.
- Claim approved — then silence
- Phone calls to several distributors
- Wrong part arrives — delayed again
- Manual invoice entry
- Ordering begins on approval
- Sourced from your suppliers — OEM or local
- VIN-verified — right part, tied to the line
- Costs auto-flow to the claim invoice
From approval to installation
Parts sourcing is built directly into the claims workflow. Every stage below happens in order — no manual handoffs.
- 01
Claim Approved
The manufacturer approves the claim
DS360 captures the repair scope, required parts, Flat Rate Code details, and labor authorization. The parts process begins immediately — no manual handoff.
- Trigger
- Manufacturer claim approval
- Captured
- Repair scope, part specs, FRC lines, labor hours
- Next
- Automatic parts identification
- 02
Parts Identified
DS360 identifies the exact parts needed
Based on the approved Flat Rate Code lines, the unit’s VIN, and manufacturer specs, DS360 determines exactly which parts are required — part number, quantity, and compatibility verified.
- Data used
- VIN, FRC codes, manufacturer specifications
- Output
- Exact part numbers, quantities, compatibility confirmed
- Your involvement
- None — tied to the approved claim line
- 03
Sourced & Ordered
Sourced and ordered from your suppliers
The platform orders from the suppliers you already work with — OEM first, approved local or aftermarket when OEM is unavailable. Your team receives confirmation with supplier details and estimated delivery.
- Priority
- OEM first, local / aftermarket fallback
- Source
- Your existing supplier accounts
- You receive
- Supplier name, ETA, tracking info
- 04
Tracked In Transit
Real-time tracking in your dashboard
Every order tracked in the dealer portal. Status updates flow through the record — ordered, shipped, in transit, delivered — tied to the claim line so nothing gets lost.
- Statuses
- Ordered → Shipped → In Transit → Delivered
- Tied to
- The exact claim line the part belongs to
- Visible to
- Dealer Owner + Staff in portal
- 05
Received & Repaired
Part received. Repair complete. Invoice closed.
Your team confirms receipt. DS360 verifies the part matches the approved scope. The repair proceeds, and parts and labor costs flow directly into the claim invoice — itemized and documented for manufacturer payout.
- Verification
- Part matched against approved scope
- Repair
- Proceeds once the part is confirmed received
- Invoice
- Parts + labor auto-itemized for payout
Warranty & service workflows pick up where parts leave off — approved claims with received parts move straight into repair, with labor tracked on the same claim line.
Explore the platform →Your suppliers. Our tracking.
DS360 works with the suppliers you already buy from. Your vendor relationships stay intact — DS360 adds the tracking layer, claims integration, and per-line ordering on top of the relationships you have built. Nothing changes about who you buy from. Everything changes about how you track it.
Use your current suppliers
Your existing vendor accounts, pricing, and relationships are preserved
Order on claim approval
No manual POs — ordering begins the moment a claim is approved
Full order-to-install tracking
Every order visible in your portal from placement to arrival
Parts costs flow to invoice
No manual entry — costs auto-populate the claim invoice for payout
Did You Know?
Most RV warranty repairs don’t wait because a part is unavailable — they wait because ordering is manual, fragmented, and disconnected from the claim. DS360 closes that gap: the moment a claim is approved, the parts process begins and every order stays visible in your portal, tied to the line it belongs to.
Intelligent Sourcing
The DS360 Network Override
Your suppliers are the default. But when the DS360 network can beat them — on price, speed, or proximity — the system flags it. You set the rules. You make the call. Nothing changes without your approval. This capability is in active development, not live today.
You set the override rules
Three rule types. Set one, two, or all three. The system only overrides when your rules say it should.
Lower price
DS360 finds the same part cheaper. Flagged with the exact savings — dollar amount and percentage.
Faster ETA
A DS360 supplier delivers faster. Flagged with the exact time difference.
Closer location
A network supplier is closer to your dealership — less shipping time and cost.
What this looks like in your dashboard
DS360 never silently switches your order. Every recommendation is flagged — the source, the reason, and the exact savings. You decide.
Order at ABC RV Parts — $132.88 (27% savings)
Order at Midwest Awning Co. — same price, delivers 4 days faster
Per-line
Claim-line parts tracking
Every part tied to the exact approved claim line it belongs to — sourced from the manufacturer or locally.
Auto
Triggered ordering
Parts ordering begins the moment a claim is approved — no manual handoff.
Real-time
Order visibility
Every order tracked in your dealer portal from placement to arrival at your service bay.
Connected services
Parts & Components is part of the claims workflow on every DS360 dealer plan — no add-on fees. These parts of the platform connect directly to the parts process.
Parts & Components questions
What you need to know about how DS360 handles parts sourcing.
Contact us →Can I use my own preferred suppliers?
Yes. DS360 is built to work with your existing supplier relationships. Your vendor accounts, pricing, and relationships stay intact. DS360 adds tracking and per-line ordering on top.
What happens if a part is back-ordered?
Your team is notified before any substitution is made. Approved local or aftermarket options are presented when OEM is unavailable — nothing is swapped without your say-so.
How does the network override work?
The intelligent network override is in active development, not live today. When it ships, you set the rules — price, ETA, or location. If the DS360 network finds a better option based on your rules, the order is flagged with the recommendation and exact savings. Nothing changes without your approval.
Is parts tracking available now, or is it coming?
Claim-line parts ordering and tracking are live in the platform today — order from your suppliers, track status in your portal, and let costs flow into the claim invoice. The broader intelligent network sourcing is the roadmap piece that is coming.
How are parts costs reflected on the invoice?
Parts costs are captured against the claim line and flow directly into the claim invoice alongside labor charges. Everything is itemized and documented for manufacturer payout.
Stop waiting on parts. Start closing invoices.
See how DS360 connects approved claims to parts sourcing — from approval to payout, tied to the claim line, nothing stalls.
