What we handle for Heartland dealers
The Heartland claims workflow your DMS was never built to run.
Build the claim
We inspect the unit and assemble the claim the way Heartland expects it: FRC lines, labor hours, parts, and the descriptions that survive review.
File on Heartland’s portal
Claims are submitted on Heartland’s own manufacturer portal. We file for you and log the claim number and pre-authorization number Heartland assigns.
Per-line FRC + photos
Each line gets the correct Heartland FRC code and close-up plus context photos — documentation attached per line, not per claim.
Appeal denials
A denied line is usually a fixable problem. We rework it, resubmit, and answer Heartland’s information requests.
Track to payment
We chase every line from approval through parts to paid, so nothing stalls on a busy service desk.
Reconcile invoices
We match part and repair invoices back to the correct claim lines and hand you clean, paid-out numbers.
How a Heartland claim flows
One workflow, owned end to end.
Inspect & build
We inspect the unit, identify the covered work, and build each FRC line with the labor, parts, and per-line photos Heartland review demands.
File on the portal
We submit the claim on Heartland’s manufacturer portal and record the claim and pre-authorization numbers Heartland assigns to it.
Fight each line
Heartland reviews line by line. We push back on denials and partial approvals, resubmitting with the documentation each line needs.
Get paid
We track approved lines through parts and repair to payment, then reconcile the invoices so the recovered money is accounted for.
Heartland claims run on Heartland’s system — we run it for you
Every manufacturer maintains its own claims portal and its own FRC system, and those codes are not universal — a code that fits one manufacturer’s catalogue does not carry over to another. Claims for Heartland are built and submitted to Heartland’s standard, on Heartland’s portal.
The manufacturer, not the dealer, assigns the claim number and the pre-authorization number, and reviews each line on its own terms. Heartland builds a wide range of RV types, and we handle that same workflow across all of them — so your team doesn’t have to become experts in a portal they touch a few times a week.
- Claims filed on Heartland’s own manufacturer portal
- FRC lines built to Heartland’s system — codes are never universal across manufacturers
- Claim and pre-authorization numbers logged as Heartland assigns them
- Every Heartland RV type covered, across DAF, PDI, warranty, extended warranty, and insurance
You approve the approach. We build, file, and fight every Heartland claim — visible in your portal in real time.
Heartland warranty claim questions
Do you file on the Heartland portal for us?
Yes. Claims are submitted on Heartland’s own manufacturer portal — we do that for you, and we log the claim number and pre-authorization number Heartland assigns to each one.
What Heartland claim types do you handle — DAF, PDI, warranty?
All of them: DAF and PDI inspections, manufacturer warranty, extended warranty, and insurance claims. Getting DAF and PDI right up front protects the warranty claims that follow.
How do Heartland denials get appealed?
A denial is usually a fixable problem — a mismatched FRC line, a thin description, or a missing per-line photo. We rework the line, answer Heartland’s information requests, resubmit, and push partial approvals toward full recovery.
What does it cost?
A percentage of what we recover. No retainers and no per-seat software fees — if a Heartland claim recovers nothing, you owe nothing on it.
Does this replace our DMS?
No. We run alongside your DMS and handle the Heartland claims workflow it doesn’t — building, filing, fighting, and reconciling each claim to payment, all visible in your dealer portal.
